Grievances Redressal Cell

Functions:

• Receiving and registering complaints from students regarding academic matters, facilities, discrimination, harassment, or other relevant issues.

• All the grievances of the students/staff which could not be settled in the routine process should resolve by this committee.

• Committee tries to settle the issues amicably in a time-bound manner.

• Investigating complaints thoroughly and impartially, ensuring confidentiality and sensitivity to all parties involved.

• Providing mediation and resolution services to address grievances promptly and fairly.

• Offering guidance and support to students on how to address their concerns and navigate the grievance process.

• Collaborating with relevant college departments and authorities to implement corrective measures and prevent recurrence of grievances.

• Periodically reviewing college policies and procedures related to student grievances and recommending updates or improvements as needed.

• Conducting awareness programs and workshops to educate students and staff about grievance procedures and their rights.

• Serving as a resource for students, faculty, and staff seeking information or assistance related to grievance resolution.

Responsibilities of the Grievances and Redressal Committee:

• Ensure grievances are recorded in a systematic manner and acknowledged promptly.

• Provide a formal platform for students, faculty, and staff to submit grievances related to academic, administrative, infrastructure, or interpersonal issues.

• Conduct inquiries in a fair, impartial, and confidential manner, ensuring transparency in the process.

• Take corrective actions to address issues or complaints raised by students, faculty, and staff.

• Regularly monitor the progress of grievance redressal processes to ensure timely resolution.

• Recommend disciplinary actions, if necessary, based on the severity and nature of the grievance.

• Maintain detailed records of all grievances, investigations, resolutions, and actions taken, ensuring that confidentiality is upheld at all stages of the process.

Frequency of Meeting: Twice in a year.